Privacy Policy

1. Scope and commitment

Versatile Group and its related entities (together, “Versatile Group”, “we”, “us” or “our”) respect your privacy. This policy explains how we handle personal information collected through our website, Media Centre, media enquiry and contact forms, and related communications, whether you contact us from Australia or elsewhere. It is based on the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable, and recognises additional privacy rights that may apply under laws in other jurisdictions.

2. Information we collect

We may collect your name, professional title, organisation or media outlet, country, email address, telephone number, enquiry details, correspondence and any material you choose to provide. We may also collect technical information such as IP address, browser or device information, website usage and cookie preferences. We generally do not seek sensitive information; please avoid submitting it unless necessary. If you provide information about another person, ensure you are authorised to do so.

3. How we collect and use information

We collect information directly from forms, email, telephone and other interactions, and where appropriate from publicly available professional sources or our related entities. We use it to assess and respond to enquiries; arrange interviews, statements and media materials; maintain appropriate media and stakeholder records; operate, secure and improve our website and communications; and comply with legal obligations. We may send relevant media updates where permitted by law and will honour opt-out requests. We do not treat a media enquiry as consent to unrelated promotional marketing. Where applicable, our legal bases may include legitimate interests, consent, contractual necessity and compliance with legal obligations.

4. Disclosure and international handling

We may share relevant information with authorised personnel across Versatile Group, appropriate spokespeople and related entities, and service providers supporting website hosting, email, communications, analytics, security and IT. We may also disclose information when required or authorised by law. As we operate internationally and receive enquiries globally, information may be accessed, processed or stored outside your country, including outside Australia. Where required, we take reasonable steps to ensure overseas recipients protect information consistently with applicable law, including through appropriate contractual and organisational safeguards. Countries of recipients depend on the systems and Group entities involved.

5. Cookies, security and retention

Our website may use essential cookies and, where enabled, analytics or other optional technologies. We provide notices and choices where required by applicable law. Third-party websites linked from our site have their own privacy practices. We use reasonable technical and organisational safeguards against misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only as long as reasonably necessary for the purposes described, subject to legal, recordkeeping and legitimate business requirements, then securely delete or de-identify it where practicable. We assess and report eligible data breaches where required by law.

6. Your choices and rights

You may request access to, or correction of, personal information we hold about you and raise concerns about its handling. Depending on applicable law and your location, you may also have rights to request deletion, restriction, portability, objection to certain processing, or withdrawal of consent. Rights may be subject to lawful exceptions. We may need to verify your identity before acting on a request. You can opt out of non-essential media updates or marketing at any time by contacting us or using an unsubscribe link where provided.

7. Privacy enquiries and complaints

Please contact our privacy contact using the details below to request access or correction, exercise applicable rights or lodge a complaint. We will review your request and respond within the timeframe required by applicable law. If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (oaic.gov.au) or the relevant privacy regulator in your jurisdiction.

8. Contact and changes

Privacy contact: info@versatile.com.au]  |  Postal address: PO Box Q1611, Queen Victoria Building, NSW 1230This policy may be updated periodically.